Lost all coin?


I transferred some RDD coins from crypto-is but my wallet has been syncing for the last day and nothing appears to be happening, I just download the wallet and all it says is that it is syncing. Have I lost all my coins?
How is it possible to contact someone at RDD.

All help will be appreciated

Before you do that though, backup your wallet.dat file! Make sure it’s safe just in case


Thank you all.

I will try the above and if I have any further issues i will let you know.
Thanks again for your reply