Stuck with a Problem

Hi, I need help. When first setting up a new wallet, I don’t know what I did but it won’t open the encryption tab. Wrote down all the words for each step. Also, it isn’t recognizing my passphrase. So I am thinking I did a typo when entering it the first time. Is there a way to delete what has been started and start over again. I haven’t been able to figure out what to do. I tried to start a new wallet but it keeps going back to the page that shows it done with the down load. So I am stuck and don’t know what to do. Thank you for any help.

This is about ReddID?

Try to tap the CAPS LOCK key and type the password with capitals
If that doesn’t work - copy wallet.dat, then uninstall, reset and install again, replacing the wallet.

I see, Have you resolved this problem finally?